Privacy Policy

Last Updated: June 14, 2026

Hay Karaoke & Events ("we," "us," or "our") operates the website www.hay-karaoke.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site, contact us, or book our karaoke rooms and event packages.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

Name
Phone number
Email address
Booking details (event date, package selection, guest count, room preference, special requests)
Payment information (processed via third-party payment providers; we do not store full payment card details)
Any messages or communications you send us via phone, text, email, or contact forms

Automatically Collected Information

IP address
Browser type and version
Device information
Pages visited and time spent on the Site
Referring website
Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

Process and manage room bookings and party package reservations
Communicate with you regarding your booking, inquiries, or events
Provide customer support
Send confirmations, reminders, and updates about your reservation
Improve our Site, services, and customer experience
Respond to reviews, comments, or feedback
Comply with legal obligations
Send promotional offers or updates (only with your consent, where required)

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third parties who help us operate our business, such as payment processors, website hosting providers (Wix), and communication platforms.
Legal Requirements: If required by law, court order, or governmental authority, or to protect our rights, property, or safety.
Business Transfers: In connection with a merger, acquisition, or sale of business assets.

4. Social Media

Our Site contains links to our social media pages (TikTok, Facebook, Instagram). If you interact with us through these platforms, their respective privacy policies will apply to your information.

5. Cookies and Tracking Technologies

Our Site, built on the Wix platform, may use cookies and similar tracking technologies to:

Enable Site functionality
Analyze Site traffic and usage
Remember your preferences
Improve your browsing experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal information
Object to or restrict certain processing of your information
Withdraw consent for marketing communications at any time
Request a copy of your data in a portable format

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 13 (or 16, where applicable). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Hay Karaoke & Events
13906 Brookhurst St, Garden Grove, CA 92843
Phone: (714) 643-9181 / (714) 477-9211
Email: haykaraokeevents@gmail.com